Privacy Policy

Last updated: September 2026

Thrive Health respects your privacy and is committed to protecting your personal information.

This privacy notice explains how we collect, use and protect information about you when you visit our website, contact us or use our services.

Who we are

Thrive Health is operated by Thrive Health Collective Ltd, registered in England and Wales.

• Registered company number: 17309177

• Registered office: 41-43 Market Place, Chippenham, SN15 3HR

• Clinic address: Hartley House, High Street, Old Sodbury, BS37 6LX

• Email: hello@thrive-health.uk

Where individual healthcare practitioners provide treatment through Thrive Health, they may also act as independent data controllers in relation to their own patient records and professional responsibilities.

Information we may collect

• Your name and contact details.

• Information you provide when making an enquiry or booking an appointment.

• Appointment and payment information.

• Correspondence between you and Thrive Health.

• Technical information relating to your use of our website, such as your IP address and browser type.

• Information collected through cookies where you have consented to their use.

If you become a patient, your treating practitioner may also collect health and medical information necessary to provide safe and appropriate care. This information is treated as sensitive personal data and handled in accordance with applicable data-protection law.

Why we use your information

• To respond to enquiries.

• To arrange and manage appointments.

• To provide healthcare or related services.

• To process payments.

• To communicate with you about your care or booking.

• To maintain appropriate business and clinical records.

• To meet legal, regulatory and insurance obligations.

• To improve our website and services.

• To send marketing communications where you have chosen to receive them.

We only use personal information where we have a lawful basis for doing so.

Sharing your information

We do not sell your personal information.

We may share information where necessary with organisations that help us operate our business, such as website, email, payment, accounting or appointment-booking providers.

Information may also be shared where required by law, regulation, safeguarding obligations or where necessary to protect someone's vital interests.

Healthcare information will only be shared where there is an appropriate lawful basis to do so.

How long we keep information

We keep personal information only for as long as it is reasonably required for the purpose for which it was collected and to meet any legal, insurance, professional or regulatory requirements. Different retention periods may apply to clinical records.

Your rights

• Access personal information we hold about you.

• Ask us to correct inaccurate information.

• Ask us to delete information in certain circumstances.

• Restrict or object to certain uses of your information.

• Withdraw consent where processing is based on consent.

To exercise any of these rights, contact us at hello@thrive-health.uk.

You also have the right to make a complaint to the Information Commissioner's Office (ICO).

Changes to this policy

We may update this privacy policy from time to time. The most recent version will always be published on this website.

This website is operated by Thrive Health Collective Ltd, trading as Thrive Health. By using this website, you agree to these terms.

Website information & Terms of Use

We aim to keep information on this website accurate and up to date. However, healthcare information is provided for general information only.

Nothing on this website should be considered a diagnosis, medical advice or a substitute for an individual consultation with an appropriately qualified healthcare professional.

If you have concerns about your health or symptoms, you should seek appropriate professional advice.

Treatment information

Information about chiropractic, massage, dry needling, kinesiology taping or any other service describes the general nature of those services.

Suitability varies between individuals and no particular outcome can be guaranteed.

A practitioner may recommend that treatment is modified, postponed or not provided where they consider this appropriate.

Emergencies

Thrive Health does not provide emergency medical care. If you believe you are experiencing a medical emergency, contact the emergency services or seek appropriate urgent medical assistance.

Independent practitioners

Some practitioners working from Thrive Health are independent, self-employed healthcare professionals operating their own practices. They remain professionally responsible for the treatment and advice they provide and for maintaining their own appropriate professional registration, insurance and clinical records.

Intellectual property

Unless otherwise stated, the content, branding, graphics and written material on this website belong to Thrive Health or are used with permission. They may not be copied or reproduced for commercial purposes without prior permission.

External links

Our website may contain links to third-party websites. These are provided for convenience and we are not responsible for the content, security or privacy practices of those websites.

Website availability

We aim to keep this website available and functioning correctly but cannot guarantee uninterrupted access. We may change, suspend or remove parts of the website at any time.

Governing law

These terms are governed by the laws of England and Wales.